Terms & Conditions

Acceptance of Terms

By accessing and using the Infinity WebSol website (the "Website"), you agree to comply with these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you should discontinue using our Website and refrain from engaging in any of our services.

You agree not to:

• Use this Website for unlawful purposes.
• Interfere with the performance, content, or functionality of the Website.
• Attempt to gain unauthorized access to restricted areas of the Website.

You further agree to take full responsibility for any claim, cost, liability, or expense (including legal fees) arising from your breach of these terms.

Revision Policy

Infinity WebSol offers unlimited revisions as per your selected package. Clients may request revisions without additional charges; however, the core concept and design direction will remain the same. Revisions can be made to one of the presented options — multiple revisions across different concepts may incur extra charges.

Typical Revision Turnaround:

New Order Turnaround Time

Turnaround time refers to the duration between order confirmation (with complete brief submission) and delivery of design concepts.

Orders placed on Friday or Saturday will begin processing on Monday. Illustrative logo concepts (involving detailed artwork) are delivered within 48–72 hours of confirmation.

Project Management (Teamwork Portal)

Infinity WebSol uses a project management system to streamline communication, transparency, and collaboration. After signing up for a project, clients receive an email invitation to the Teamwork Portal, where they can communicate directly with their assigned Project Manager.

If you experience any issues accessing the portal, please contact us at info@infinitywebsols.com.

Refund Policy

We offer a 100% Money-Back Guarantee if you are unsatisfied with the initial mockups provided. Refund requests must be submitted through our Refund Request Form, which can be obtained from our customer support team.

Refunds are processed within up to 21 business days, using the same payment method originally used.

Refunds are NOT applicable in the following cases:

• Once revisions have been initiated.
• When designs are based on explicit client-provided ideas or sketches.
• If the client fails to communicate via the Account Area.
• For resellers or design agencies ordering on behalf of clients.
• For additional concepts beyond the package limit.
• For services like PPC, SEO, SMO, Content Writing, Domain Registration, or Web Hosting (non-refundable).
• If no client response is received within 10 days after design delivery.
• If more than 15 days have passed since purchase.
• Due to reasons unrelated to service quality (e.g., change of mind, disagreement with partner).

After a refund is issued, all design rights revert to Infinity WebSol. The client forfeits all ownership and usage rights.

Refund Request Process

To claim your refund:

1. Email us at info@infinitywebsols.com or call +1 (631) 568-6350.
2. Once your request is received, our team will review and process it promptly.
3. Upon approval, the refund will be issued, and all associated design rights will transfer back to Infinity WebSol.

Content Policy

All written and visual content (images, text, headings, etc.) for website and resume designs must be provided by the client. For eCommerce websites, we may include 10–30 sample products. Clients must provide product details such as names, prices, images, and shipping policies. Infinity WebSol will handle CMS setup and eCommerce management as part of the project scope.

Quality Assurance Policy

We strive for excellence in every project. Our creative team conducts thorough research and quality checks to ensure that each design aligns perfectly with your expectations.

100% Satisfaction Guarantee

Our Unlimited Revision Policy ensures you are fully satisfied. We continue refining your design (within package limits) until you approve the final version.

Delivery Policy

All finalized deliverables are uploaded to your project account and confirmed via email. Standard delivery time is a minimum of 2 business days, varying by package and project type. For urgent orders, please contact our support team.

Record Maintenance

Infinity WebSol securely maintains records of finalized design files for future reference in case of accidental loss.

Customer Support

Our support team is available 24/7 to assist with any inquiries, feedback, or technical issues. Reach us anytime at info@infinitywebsols.com.

Communication Policy

Official communication from Infinity WebSol is only conducted via:

• Email: info@infinitywebsols.com
• Phone: +1 (631) 568-6350

We are not responsible for communication outside these official channels.

SMS Opt-In Terms & Conditions

Program Name: Infinity WebSol
This SMS service is operated by Infinity WebSol to share updates, offers, and important notifications.

Opt-Out: Reply "STOP" at any time to unsubscribe. You may also contact us directly to opt out.

Message & Data Rates: Standard carrier rates may apply depending on your plan.

Help Information: Reply "HELP" at any time for support or assistance.

Legal Terms

These terms are governed by applicable laws and regulations. Any disputes arising from use of our Website or services will be resolved through the appropriate legal channels. If any clause in these Terms is deemed invalid, the remaining clauses shall continue in full effect.